RETURNS & REFUNDS
RETURNS &REFUNDS
RETURNS-EXCHANGE POLICY
If you purchase a product through our eshop, you have the right to return it within 14 days of delivery. To be eligible for a return, your product must be unused and in the same condition as when you received it. It must not be worn, washed or altered in any way, especially the special marking (tag-tag) will not be missing. In case you want to return the product you bought, you will send us an email at info@lumiere.com.gr.
We reserve the right to refuse returns sent after the 30 day grace period or for items that are not returned to us in their original condition.
We currently do not offer free returns.
Resending the new package with a shipping cost of €5.00.
Also, only returns that have been sent with the cooperating courier company are accepted.
Refund
In case of withdrawal, we will refund your money (not including shipping costs), within 14 days from the day we were informed of your withdrawal by email. The refund will be made with the same payment method you used for the original transaction. In case you paid by cash on delivery, they will be returned to you via bank account.
RETURN PROCEDURE
In the case where the customer wishes to change a product and replace it or choose another one, this can be done by following the following procedure: Send us an email at info@lumiere.com.gr
a) writing the code of the product to be returned as well as the product to be replaced
RETURNS-EXCHANGE POLICY
If you purchase a product through our eshop, you have the right to return it within 14 days of delivery. To be eligible for a return, your product must be unused and in the same condition as when you received it. It must not be worn, washed or altered in any way, especially the special marking (tag-tag) will not be missing. In case you want to return the product you bought, you will send us an email at info@lumiere.com.gr.
We reserve the right to refuse returns sent after the 30 day grace period or for items that are not returned to us in their original condition.
We currently do not offer free returns.
Resending the new package with a shipping cost of €5.00.
Also, only returns that have been sent with the cooperating courier company are accepted.
Refund
In case of withdrawal, we will refund your money (not including shipping costs), within 14 days from the day we were informed of your withdrawal by email. The refund will be made with the same payment method you used for the original transaction. In case you paid by cash on delivery, they will be returned to you via bank account.
RETURN PROCEDURE
In the case where the customer wishes to change a product and replace it or choose another one, this can be done by following the following procedure: Send us an email at info@lumiere.com.gr
a) writing the code of the product to be returned as well as the product to be replaced
b) the reason for the return as well as the size of the product that the customer wishes to be sent as a replacement.
In case of returning a defective product you should contact customer support at info@lumiere.com.gr and provide photographic evidence of the defective product and we will work quickly to resolve it for you.
In case of returning a defective product you should contact customer support at info@lumiere.com.gr and provide photographic evidence of the defective product and we will work quickly to resolve it for you.